Terms and Conditions
Account Registration and Management
To access and use the gaming services offered on our platform, you are required to open a personal account. The registration process involves providing specific personal information, which must be accurate and complete. It is your responsibility to maintain the accuracy of this information and to update it as necessary. The following sections detail the requirements and rules governing your account.
Player Eligibility Requirements
Participation on our platform is restricted to individuals who meet specific legal and regulatory criteria. We are legally obligated to ensure that all our players are of legal age and reside in a jurisdiction where online gambling is permitted. To be eligible to open an account and place wagers, you must satisfy the criteria outlined here:
- You must be at least 18 years of age or the legal age for gambling in New Zealand, whichever is greater.
- You must be a permanent resident of New Zealand.
- You must not be an employee of our company, its affiliates, or a family member of an employee.
- You must register the account for your sole and personal use, not on behalf of any third party.
- You are permitted to register and operate only one account on our platform.
Account Verification Process
In compliance with our regulatory obligations under the Malta Gaming Authority and New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), we are required to verify the identity, age, and address of all our players. This process, known as Know Your Customer (KYC), must be completed before you can make a withdrawal. To facilitate this verification, we may require you to submit documentation, the types of which are listed for your reference:
- A valid government-issued photographic ID (e.g., passport or driver’s licence).
- Proof of residential address (e.g., a recent utility bill or bank statement).
- Proof of ownership of the payment method used for transactions.
- Any other documentation we may reasonably require to verify your source of funds or wealth.
Account Security and Player Responsibilities
You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share this information with any other person. You will be held responsible for all activities and transactions that occur under your account, whether or not such activities were authorised by you. We recommend using a strong, unique password and changing it regularly to enhance security.
Financial Transactions and Policies
All financial transactions on our platform are processed in a secure environment to protect your funds and financial data. We offer a range of trusted payment methods for deposits and withdrawals. All transactions are conducted in New Zealand Dollars (NZD) to ensure clarity and convenience for our players in New Zealand.
Deposits
To place wagers, you must first deposit funds into your account. We have established a straightforward process for making deposits using various authorised payment methods. All deposited funds must be from a payment source that is registered in your own name. The minimum deposit amount will be clearly stated in the cashier section of our website. We reserve the right to set or amend deposit limits at our discretion.
Withdrawals
You may request a withdrawal of the real money balance in your account at any time, provided that all verification checks have been successfully completed. Withdrawals will be processed back to the same payment method used for the initial deposit, wherever possible. Processing times for withdrawals may vary depending on the chosen payment method and any pending verification requirements. We reserve the right to apply limits to the amount you can withdraw in a single transaction or over a specific period.
Bonuses and Promotional Offers
From time to time, we may offer bonuses, free spins, and other promotions to our players. These offers are designed to enhance your gaming experience but are subject to specific terms and conditions. By participating in any promotion, you agree to be bound by both these general terms and the specific rules applicable to that offer.
General Bonus Terms
All promotional offers are subject to their own set of rules, which will be clearly stated at the time of the offer. These rules typically include wagering requirements, which specify the amount you must bet before bonus funds can be converted into withdrawable cash. Other common conditions include time limits, maximum bet sizes, and game restrictions. We encourage you to read these terms carefully before accepting any bonus.
Promotional Abuse
We maintain a zero-tolerance policy towards any form of promotional abuse. This includes, but is not limited to, creating multiple accounts to claim a bonus more than once, violating bonus terms, or engaging in any activity designed to gain an unfair advantage. If we determine that you have engaged in promotional abuse, we reserve the right to take appropriate action, which is explained as:
- Voiding of any bonuses and winnings derived from the promotion.
- Revoking your eligibility to participate in future promotions.
- Permanent closure of your player account.
Player Conduct and Prohibited Activities
We are committed to maintaining a fair and secure gaming environment for all our players. To achieve this, we have established clear rules regarding acceptable conduct on our platform. By using our services, you agree to abide by these rules and refrain from any activities that are deemed prohibited.
Acceptable Use
You agree to use our services for personal entertainment purposes only and in accordance with all applicable laws and regulations. You must not use our website for any fraudulent, unlawful, or commercial purposes. You are expected to interact with our customer support team and other players in a respectful and courteous manner at all times.
Prohibited Actions
Engaging in any of the activities listed in this section is strictly forbidden and will be considered a material breach of these Terms and Conditions. We employ sophisticated monitoring tools to detect and prevent such activities to protect the integrity of our games and the security of our platform. Prohibited actions that may result in account termination and the forfeiture of winnings include:
- Using any form of automated software or bots to play games.
- Engaging in collusion with other players to gain an unfair advantage.
- Exploiting any bug, error, or vulnerability in our software.
- Attempting to manipulate the outcome of any game through illicit means.
- Using our platform to facilitate any form of money laundering or other criminal activity.
Responsible Gaming
We are dedicated to promoting a culture of responsible gaming and providing our players with the tools and resources needed to manage their gambling activity. We believe that gambling should be an enjoyable form of entertainment and are committed to preventing gambling-related harm. Our Responsible Gaming policy provides detailed information on the tools available, which we encourage you to use as part of your account management. You have access to the deposit limits, time-out feature and self-exclusion.
Legal Framework
This section outlines the legal provisions that govern our relationship with you, including limitations on our liability and the governing law that applies to these terms.
Limitation of Liability
We will provide our services with reasonable skill and care. However, we shall not be liable for any losses or damages that are not directly attributable to a breach of our duties or negligence on our part. Our liability is limited to the maximum extent permitted by applicable law.
Amendments to Terms
We reserve the right to amend these Terms and Conditions at any time. If we make material changes, we will provide you with advance notice by posting the updated terms on our website or by sending you an email. Your continued use of our services after such notification will be deemed as your acceptance of the revised terms.
Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malta. In the event of a dispute, you should first contact our customer support team to seek a resolution. If you are not satisfied with the outcome, you have the right to escalate your complaint to our designated Alternative Dispute Resolution (ADR) provider or the Malta Gaming Authority (MGA).