Cookie Policy
Understanding Cookies and Tracking Technologies
Cookies are small text files composed of letters and numbers that are downloaded and stored on your computer, smartphone, or other internet-enabled device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.
Cookies enable our platform to recognise your device and store information about your preferences or past actions, which helps in creating a more seamless and personalised user experience. Beyond standard cookies, we may also use other tracking technologies like web beacons (or “pixels”) and scripts that function similarly to collect and transmit data.
Categories of Cookies We Use
Our platform deploys several distinct categories of cookies, each designed to perform specific functions. These are classified based on their purpose, from enabling core website functionality to providing analytics and personalised content. A detailed explanation of each category is provided to ensure you have a clear understanding of what is active during your visit.
Strictly Necessary Cookies
The fundamental operation of our platform and the delivery of services you have requested depend on core functionalities for security, network management, and accessibility. These are automatically placed on your device because they are essential. Without this support, critical services like logging into your account, processing transactions, or accessing secure areas of the website would not be possible. The functions performed for these purposes:
- Managing your session after you log in to ensure it remains stable and secure.
- Enabling navigation between pages and access to protected areas of our platform.
- Remembering critical information that facilitates core processes, such as deposit actions.
- Assisting in the detection and prevention of fraudulent activities.
- Distributing network traffic across our servers to ensure optimal performance and reliability.
Functionality Cookies
To enhance your experience on our platform, specific choices you make during your visit are remembered. This allows us to provide more personal features by storing your preferences, which saves you from having to re-enter information on subsequent visits. The primary goal is to make your interaction with our website more convenient and tailored to your specific needs. The key purposes are:
- Remembering your username to simplify the login process.
- Storing your language and currency preferences for a localised experience.
- Retaining your display settings, such as text size or page layout.
- Recalling other customisations you have applied to your account.
Performance and Analytics Cookies
The collection of aggregated and anonymous information about how visitors interact with our website is vital for our ongoing development. Gathering data on which pages are most frequently visited, the time spent on the site, and any error messages encountered allows us to analyse and improve the performance of our services and content. We utilise these insights to refine our platform, a process that includes these actions:
- Understanding how users navigate our website to identify areas for improvement.
- Measuring the effectiveness of our content and website architecture.
- Diagnosing and resolving technical problems to ensure a smoother user experience.
- Gathering broad demographic information about our user base to better understand their needs.
Marketing and Targeting Cookies
With your explicit consent, our platform can deliver advertisements and promotional content that are more relevant to you and your interests. This process also helps to measure the effectiveness of our advertising campaigns and to track referral sources. It works by uniquely identifying your browser and device to build a profile of your interests based on your browsing activity. We ensure you have full control over this process through our consent management tools, which serve the next functions:
- Presenting you with tailored promotions and bonuses for our services.
- Controlling the frequency with which you are shown a particular advertisement.
- Measuring the performance of our marketing initiatives.
- Facilitating the operation of our affiliate and partner programs.
Third-Party Cookies
In addition to our own operational components, we collaborate with a number of trusted third-party partners who provide essential services such as payment processing, analytics, and advertising. As part of delivering these services, our partners may place their own files on your device when you visit our website. We carefully vet all third-party providers to ensure they adhere to high standards of privacy and data security. The use of these third-party elements is governed by the respective privacy and cookie policies of these external services. Examples of third-party services:
- Analytics Providers: To help us understand website traffic and user behaviour.
- Payment Gateway Providers: To ensure the secure processing of your financial transactions.
- Content Delivery Networks (CDNs): To enhance website performance and loading times.
- Advertising Partners: To deliver and measure our marketing campaigns on other websites.
Managing Your Cookie Preferences
We provide you with robust tools to control your cookie preferences, ensuring you have autonomy over your data. You can adjust your settings at any time, allowing you to consent to or withdraw consent from different cookie categories. Please be aware that restricting certain types of cookies may impact your experience on our platform.
Using Our Consent Management Platform
When you first visit our website, you will be presented with a cookie consent banner. This tool allows you to accept all cookies or to customise your preferences by enabling or disabling specific categories of non-essential cookies. You can access and modify these settings at any time through a dedicated link, typically found in the footer of our website. This platform provides a clear and straightforward way to manage your consent choices.
Adjusting Browser Settings
Most modern web browsers provide you with the ability to manage cookies directly through their settings. You can configure your browser to block all cookies, accept only certain types, or to notify you when a cookie is being set. You can also use your browser settings to delete any cookies that are already stored on your device. The specific steps for managing cookies can be found in your browser’s help section, but the general process involves these actions:
- Locating the “Settings,” “Options,” or “Preferences” menu in your browser.
- Finding the “Privacy” or “Security” section within the settings.
- Accessing the “Cookies” or “Site Data” options to view and manage settings.
Duration of Cookie Storage
The length of time a file remains on your device depends on its function. Our platform utilises two different types: session-based and persistent. Session-based files are temporary and are deleted from your device as soon as you close your web browser. Persistent files remain on your device for a pre-defined period or until you manually delete them, enabling us to recognise you as a returning visitor.
The categories of cookies we use generally correspond to these types to perform their specific roles effectively. A general breakdown of their duration is provided for your reference:
- Strictly necessary cookies: This category includes a mix of both types. Files that manage your active login status or shopping cart during a single visit are session cookies. Others that support essential security features may be persistent cookies to maintain protection between visits.
- Functionality cookies: These are almost always persistent cookies. Their primary purpose is to remember your personal preferences, such as language selection or username, for future visits, so they must remain on your device after your browser is closed.
- Performance and analytics cookies: These are typically persistent cookies. To provide meaningful insights, they need to collect data over time, helping us distinguish between new and returning visitors and analyse long-term user behaviour trends.
- Marketing and targeting cookies: This category also consists of persistent cookies. They are designed to track your browsing activity and build a profile of your interests across multiple sessions, which is necessary to deliver relevant advertising over an extended period.
Policy Updates
This Cookie Policy may be revised periodically to reflect changes in our operational practices or to ensure compliance with legal and regulatory updates. Any amendments will be posted on this page, and the “last updated” will be revised accordingly. We recommend you to review this policy regularly to stay informed about our use of cookies.
Contact Information
If you have any questions or require further information regarding our use of cookies, please do not hesitate to contact our customer support team. For all inquiries related to this policy, please send an email to [email protected].