Privacy Policy
Information We Collect and How We Use It
To provide a secure and regulated gaming environment, we collect several categories of personal information. This data is essential for account operation, regulatory compliance, and the effective delivery of our services. The specific types of data we gather are detailed in the sections that follow.
Personal Identification and Verification Data
This category includes information required to establish and verify your identity. Collecting this data is a critical component of our legal obligations under New Zealand law, including the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). The information we are required to collect:
- Full legal name
- Date of birth to confirm legal gambling age
- Residential address and proof of address documentation
- Email address for communication
- Contact phone number
- Copies of government-issued identification (e.g., passport, driver’s licence)
Financial and Transactional Data
We process financial information to facilitate secure transactions on our platform. This data is handled with the highest level of security and is essential for managing your account balance and transaction history. The types of financial data we process are:
- Records of deposits and withdrawals, including dates, amounts, and payment methods
- A complete history of wagers and bets placed in New Zealand Dollars
- Information related to bonuses and promotions claimed
- Source of funds documentation where required by regulatory duties
Technical and Device Data
When you access our website, we automatically collect technical information from your device. This data is vital for ensuring platform security, optimising user experience, and troubleshooting. It also assists in fraud detection and prevention. The technical data we gather:
- Your Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Log-in data and timestamps of access
- Website interaction data, such as pages visited
Communication Data
To maintain a high standard of customer service and to keep a record of important interactions, we collect data from our communications with you. This ensures we have an accurate record of your requests, queries, and any issues raised. The communication data we retain includes:
- Records of correspondence with our customer support team
- Information and instructions related to your account activity
- Documentation concerning responsible gaming interactions and limits
Legal Basis for Processing Personal Information
Our processing of your personal data is founded on established legal principles under New Zealand law. We do not process any personal information without a valid legal justification. Our legal grounds for processing data encompass several areas:
- Contractual Necessity: We process data that is essential to fulfill our contractual obligations to you, which includes providing gaming services, managing your account, and processing transactions.
- Legal Obligation: A significant portion of our data processing is performed to comply with legal and regulatory responsibilities, such as identity verification under the AML/CFT Act 2009.
- Legitimate Interests: We may process certain data to pursue our legitimate business interests, such as fraud prevention and network security, provided these do not override your rights.
- Consent: For specific activities, such as sending direct marketing materials, we rely on your explicit consent, which you have the right to withdraw at any time.
Data Sharing and Disclosure
We may share your personal information with trusted third-party organisations to deliver our services and comply with legal duties. We ensure these partners are contractually bound to uphold high standards of data protection and confidentiality.
Third-Party Service Providers
We engage various third-party service providers who perform critical functions on our behalf. These partners are granted access to personal information only to the extent necessary to perform their designated tasks. These providers include:
- Payment processing companies
- Identity verification services
- Software providers for our gaming platform
- Analytics and technical service providers
Regulatory and Law Enforcement Bodies
We are legally compelled to disclose your personal information to governmental, regulatory, or law enforcement agencies in New Zealand under certain circumstances. This action is only taken when legally required, such as in response to a court order or to comply with statutory reporting obligations.
International Data Transfers
Due to the global nature of our operations, your personal information may be transferred to and stored in countries outside of New Zealand. When we transfer your data internationally, we take all reasonable steps to ensure it is protected in accordance with the standards of the New Zealand Privacy Act 2020, including implementing contractual safeguards with the recipient.
Data Security and Retention
We are committed to protecting your personal information from unauthorised access, use, or disclosure. We have implemented a comprehensive security framework and clear data retention policies to manage your information responsibly.
Security Measures
We employ a variety of industry-standard security technologies to safeguard your personal data. These measures are designed to protect your information from loss, misuse, and unauthorised alteration. Our security protocols include:
- Secure Sockets Layer (SSL) encryption
- Advanced firewalls and network security systems
- Strict internal access control policies
- Regular security assessments and system updates
Retention Period
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected. The retention period is determined by legal and regulatory obligations, such as the record-keeping requirements under the AML/CFT Act 2009. Once the retention period expires, your data is securely deleted.
Your Rights Under New Zealand Law
Under the New Zealand Privacy Act 2020, you have several important rights concerning your personal information. We have established procedures to facilitate the exercise of these entitlements:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any personal information that you believe is inaccurate.
- Right to Erasure: You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to our legal retention obligations.
- Right to Restrict Processing: You can request that we restrict the processing of your data under certain conditions.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
Protecting Children’s Privacy
Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the legal age for gambling in New Zealand. We implement age verification procedures to prevent minors from accessing our platform. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations or to comply with new legal requirements. Any modifications become effective upon being posted on our platform. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information and Complaints
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact our support team at [email protected]. Should you feel your privacy concerns have not been adequately addressed, you have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC) in New Zealand.