Responsible Gambling
Our Player Protection Philosophy
Our approach to responsible gambling is proactive and founded on a core belief that gaming should always be an enjoyable form of entertainment. We have integrated a comprehensive suite of tools and resources directly into our platform to empower you to manage your gameplay effectively. We operate in strict compliance with the high standards set by our regulator, the Malta Gaming Authority (MGA), and are dedicated to promoting a culture of awareness and safety within the New Zealand gaming community.
Identifying and Understanding Problem Gambling
Problem gambling is characterised by a persistent difficulty in limiting money and/or time spent on gambling, which leads to adverse consequences for the gambler, others, or the community. It is crucial to be aware of the signs of potentially harmful gambling behaviour. Recognising these signs is the first step toward seeking help and utilising the tools available to regain control. Maintaining awareness of your habits is essential for a balanced relationship with gambling.
Self-Assessment Questionnaire
We encourage all players to periodically reflect on their gambling habits to ensure they remain a positive part of their recreational activities. An honest self-assessment can help identify any emerging issues before they become serious. We invite you to consider the next questions regarding your gambling behaviour:
- Do you find yourself spending more money or time on gambling than you originally intended?
- Have you ever tried to win back money you have lost by increasing your wagers or playing for longer?
- Has your gambling ever caused you to neglect your personal, professional, or family responsibilities?
- Do you ever feel a sense of guilt, anxiety, or stress related to your gambling activity?
- Have you ever borrowed money or sold personal items to fund your gambling?
- Do you find yourself hiding the extent of your gambling from family or friends?
- Has gambling stopped being a form of entertainment and started to feel like a necessity?
Responsible Gaming Tools and Features
Our platform is equipped with a comprehensive suite of responsible gaming tools designed to give you complete control over your gambling activity. These features are easily accessible from within your account settings and can be adjusted at any time. We strongly recommend that all players familiarise themselves with these tools and use them to manage their play responsibly from the outset.
Financial Limits
Managing your expenditure is a critical aspect of responsible gambling. To assist with this, we provide a suite of robust financial management tools. These features allow you to set predefined limits on your account on a daily, weekly, or monthly basis, ensuring you never spend more than you can comfortably afford. The available financial limits are detailed for your review:
- Deposit limits: This tool allows you to control the total amount of money you can deposit into your account over a specific period. Once you reach your set limit, you will not be able to make any further deposits until the period resets.
- Loss limits: You can set a limit on the maximum net amount of real money you can lose from your deposits over a chosen timeframe. This feature helps protect your funds by preventing excessive losses.
Time Management Tools
Keeping track of the time you spend gambling is just as important as managing your finances. Our platform includes features designed to help you stay aware of the duration of your play sessions. These tools act as helpful reminders, promoting a balanced approach to your time on our site. The time management instruments at your disposal are:
- Session reminders (reality checks): This feature provides you with regular pop-up notifications during your gameplay. The alerts will inform you of how long you have been playing, your total bets, and your net win/loss for the session, giving you a clear opportunity to decide whether to continue or take a break.
- Session limits: You can pre-set the maximum amount of time you wish to play in a single session. Once the time limit is reached, you will be automatically logged out of your account, requiring you to log back in to start a new session.
Account Cooldown and Exclusion
If you feel that you need to take a break from gambling, we offer several options to temporarily or permanently suspend your account. These tools are effective measures for anyone who feels their gambling is no longer enjoyable or manageable. We provide the following options for taking a break:
- Time-out: This allows you to take a short, temporary break from our platform for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in to your account or deposit funds.
- Self-exclusion: For players who require a longer and more definitive break, self-exclusion is the most effective tool. You can choose to block access to your account for a period of six months or more. During the self-exclusion period, your account will be closed, and we will take all reasonable measures to prevent you from opening any new accounts. We will also cease all marketing communications.
Preventing Underage Access
It is strictly illegal for any person under the age of 18 to open an account or gamble on our platform. We have a zero-tolerance policy towards underage gambling and employ rigorous identity and age verification checks for all new players to ensure compliance. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We also recommend that parents and guardians who share a computer with minors use filtering software to block access to gambling websites.
Support and Assistance in New Zealand
If you are concerned about your own gambling or that of someone you know, professional help is available from several confidential and non-judgmental organisations across New Zealand. Seeking support is a positive step, and these services are equipped to provide guidance and counseling. We strongly recommend contacting one of the specialist organisations that provide support in this area.
The Gambling Helpline
The Gambling Helpline is a free, confidential 24/7 service available to anyone in New Zealand who is concerned about gambling. They provide immediate support, information, and referrals to local counseling services:
- Phone: 0800 654 655
- Website: gamblinghelpline.co.nz
The Salvation Army Oasis Centres
The Salvation Army Oasis provides free and confidential support for gamblers, their families, and others affected by problem gambling. They have dedicated centres located throughout New Zealand offering a range of services, including one-on-one counseling and group support:
- Auckland Oasis: 177B Captain Springs Road, Onehunga, Auckland
- Wellington Oasis: Level 1, 204 Willis Street, Te Aro, Wellington
- Christchurch Oasis: Corner of Salisbury and Champion Streets, Christchurch Central
Problem Gambling Foundation of New Zealand (PGF)
The Problem Gambling Foundation of New Zealand is a national non-profit organisation that provides free, professional, and confidential counseling services for anyone affected by gambling harm. They have qualified counselors available across the country:
- National Office: PGF Services, PO Box 8021, Symonds Street, Auckland 1150
- Phone: 0800 664 262
- Website: pgf.nz